Legal
We are committed to providing a high standard of service. If something falls short, we want to hear about it and put it right.
We take any concern about our service seriously, and we aim to resolve it promptly, fairly and without affecting how your matter is handled.
If you are unhappy with any aspect of our service or with a bill, please let us know as soon as possible. In the first instance, raise the matter with the person handling your file — many concerns can be resolved quickly and informally at this stage.
If the matter is not resolved to your satisfaction, you may make a formal complaint in writing to the Principal, Melanie Higgins, at:
Higgins & Associates Solicitors, 1 Dublin Road, Leixlip, Co Kildare, W23 D682
Email: info@higginsandassociates.ie
Please set out the details of your complaint as clearly as you can, including what you would like us to do to put things right. We will acknowledge your complaint, look into it carefully, and respond to you in writing within a reasonable period.
We hope to resolve any complaint directly with you. However, if you remain dissatisfied, you may be entitled to refer your complaint to the Legal Services Regulatory Authority (LSRA), which deals with complaints about legal practitioners in Ireland. Further information is available at lsra.ie.
Raising a concern will never affect the way we handle your matter. We treat all complaints confidentially and use them as an opportunity to improve the service we provide.
